Terms and Conditions

Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your use of our services (the “Services”) provided by Company LLC (“Company”, “we”, “us”, “our”) to you (“Client”, “you”, “your”). By engaging our Services or making any payment (including deposit), you agree to these Terms in full. These Terms apply both on our website and in our service contracts.

2. Services

We provide audiovisual installation, smart-home integration, rentals and other related services (collectively, “Services”). The scope, schedule, and pricing of Services will be as set out in our service proposal, invoice, or contract (“Agreement”).

3. Deposits

For any Service where the total contract amount exceeds US $1,000, a deposit is required. The amount of the deposit will be specified in your Agreement. We will not commence the Services until the required deposit is paid (unless otherwise agreed in writing).

4. Cancellation & Change of Scope

4.1 If you cancel the Services within 24 hours of the scheduled commencement or otherwise fail to allow access so we can perform the Services, a late-payment/cancellation charge may be applied (see section 5).

4.2 For cancellations initiated by you at any time prior to commencement, you agree to pay a cancellation fee equal to US $200 or 50% of the Service fee, whichever is higher.

4.3 If you request changes to the scope of Services after commencement (or while in progress) that materially increase cost or duration, you agree to pay the additional cost and any revised timeline.

5. Payment Terms & Late Payment Charges

5.1 Payment terms will be specified in the Agreement (invoice date, due date, etc.). Unless otherwise agreed, full payment is due upon completion of Services or as specified in the invoice.

5.2 If payment is not received by the due date (or you cancel within 24 hours and thereby trigger a charge), we reserve the right to apply late-payment charges as follows:

• In Massachusetts: There is no specific statutory maximum late fee for commercial contracts, but it must be reasonable.  
• In New Hampshire: The legal maximum rate of interest for business transactions without a written agreement is 10% per annum. 
  5.3 Accordingly, for late payments we will charge interest (or a late-fee) at a rate not to exceed 10% per annum (unless an applicable written agreement states otherwise). For Massachusetts, we will charge what is considered “reasonable” in commercial contexts (for example up to ~10% per annum) and note that for tax debt the state may use 14% per annum. 
  5.4 You agree payment of any late fees or interest is due immediately and will accrue from the payment due date until paid in full.

5.4 All payments made with a credit or debit card are subject to a 3% service charge. 

6. Warranty & Liability

6.1 We warrant that the Services will be provided in a professional manner consistent with industry standards.

6.2 Except as expressly provided, we make no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

6.3 You agree that our liability for any claim relating to the Services (whether in contract, tort or otherwise) will be limited to the amount paid by you for the Services giving rise to the claim.

6.4 We are not liable for defects or failures caused by misuse, tampering, acts of third parties, or modifications not approved by us.

7. Intellectual Property

All intellectual property rights in the deliverables, unless otherwise specified in the Agreement, shall remain with us until full payment has been made, at which time rights will transfer to you as specified in the Agreement.

8. Termination

Either party may terminate the Agreement upon written notice if the other party materially breaches the Agreement and fails to cure within 10 days of written notice. Upon termination you must pay for all Services performed up to termination and any applicable cancellation charge.

9. Governing Law & Dispute Resolution

These Terms and your Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts without regard to its conflict of law provisions. Venue for any dispute shall be in the state or federal courts located in Massachusetts.

(Alternatively you may choose another state if you prefer.)

10. Changes to Terms

We reserve the right to modify these Terms at any time by posting a revised version on our website or issuing written notice. The revised Terms will apply to Services provided after the effective date of modification.

11. Entire Agreement

These Terms, together with the Agreement (proposal/invoice/contract), constitute the entire agreement between you and us regarding the Services and supersede all prior or contemporaneous communications, negotiations or proposals.

12. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be struck and the remaining Terms will remain in full force and effect.

Effective Date: 11/7/2025

Company: Company LLC